International orders are placed via FedEx Cross Border and are subject to FedEx International shipping rates.
Explorer Photo & Video ships worldwide with FedEx Cross Border for international order fulfilment. This offers door to door delivery with all tax and shipping paid upfront with no extra fees to be paid on arrival in the destination country.
How to place an international order
Firstly shop and add all the items to the cart. When finished shopping navigate to the shopping cart and locate the “OUTSIDE THE USA ?” button and press it, which you will find at the bottom of the cart page. This will go to international checkout with Fedex. See it circled in red below:
FedEx Cross Border Payment Processing
When you have selected the “Outside the USA ?” button from the CART PAGE you will be redirected to the FedEx Cross Border website to complete your transaction. Fill in all of your details and ensure you are selecting the right country and shipping method of your choice.
Shipping Transit Times
Shipping times are controlled by FedEx and vary depending on your destination country. Any references to time are an estimated time that it will take to deliver your order after its ready to ship (Please note this does not include time to process your order). Shipping time does not commence after your order is placed, but begins the moment your order has been processed and is ready to dispatch via the shipping method of choice.
Please note in regards to all orders
- These expected delivery dates/times are based on carrier shipping practices, your destination, and the items in your order.
- Expected delivery dates are estimates. Orders can be delayed due to fraud verification or the time of the order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.
- Orders may be delivered in separate shipments.
When your order ships you will receive an email from Fedex with a link to track your order. If you receive your tracking number before 6 pm (PST) it may not be updated on the FedEx website until that evening.
Due to large amounts of online credit card fraud, all orders are subject to approval by the FedEx payment verification department. We will notify you by phone or email should your order be delayed.