Your Explorer Photo & Video (USA) Product come with a warranty for a period of 24 months (excluding batteries in LED lights) from the date of purchase with the following terms and conditions:
The Explorer Explorer Photo & Video (USA) warranty covers material and manufacturing defects existing at the time of the purchase and during the first 24 months. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge. Explorer Photo & Video (USA) will only provide a warranty for products purchased from Explorer Photo & Video (USA) or it’s authorised dealers.
Please note batteries in our LED lights are covered for a period of 12 months.
The Explorer Photo & Video (USA) warranty does not cover normal wear and tear or deterioration as well as water or fire damage, loss or theft. Please contact us at [email protected] to proceed with your warranty claim.