Explorer photo & Video (USA) ships with FedEx Cross Border for international order fulfillment.
International orders are placed via FedEx Cross Border and are subject to FedEx International shipping rates.
All orders require a signature on delivery as proof of delivery.
We do not ship to PO Boxes.
How to place an international order
To place an international order you will need to locate the “Outside the U.S” button which you will find
on the https://explorerphotovideo.com/cart page after you have added your products to the cart.
FedEx Cross Border Payment Processing
When you have selected the “Outside the U.S” shipping method from the https://explorerphotovideo.com/cart page you will be redirected to the FedEX Cross Border website to complete your transaction. Fill in all of your details and ensure you are selecting the right country and shipping method of your choice.
Shipping Transit Times
Shipping times to Canada are controlled by FedEx and vary depending on specific location. Any references to time are an estimated time that it will take to deliver your order after its ready to ship (Please note this does not include time to process your order). Shipping time does not commence after your order is put through but begins the moment your order has been processed and is ready to dispatch via the shipping method of choice.
Please note in regards to all orders
These expected delivery dates/times are based on carrier shipping practices, your destination, and the items in your order.
Expected delivery dates are estimates. Orders can be delayed due to fraud verification or time of the order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.
Orders may be delivered in separate shipments.
The order cut off times are based on normal Business Hours and exclude weekends and Holidays: Monday – Friday 1 pm
When your order ships you will receive an email with a link to track your order. If you receive your tracking number before 6 pm (PST) it may not be updated on the FedEx website until that evening.
Due to large amounts of online credit card fraud, all orders are subject to approval by our payment verification department. We will notify you by phone or email should your order be delayed.